Turizm İçin İngilizce 2 Dersi 1. Ünite Sorularla Öğrenelim

What are some practical ways to save money while planing your budget?

Answer: It’s important to establish a budget as early as possible, sometimes even before
you know your destination, travel dates or itinerary. Some destinations are generally
cheaper than others, but there are ways to save everywhere: travel in the offseason, pick budget accommodations, and plan a shorter trip.

What are some basic steps of planning a trip?

Answer:

Step 1: Establish a Budget
Step 2: Pick a Destination
Step 3: Create a Rough Itinerary
Step 4: Set a Date and Book Transportation
Step 5: Book Accommodation
Step 6: Book Local Transportation
Step 7: Search for Attractions
Step 8: Consider Travel Insurance
Step 9: Plan for Key Logistics
Step 10: Pack

Car Rental Agent : Good afternoon. Thanks for calling our Agent. My name is Jim. _______________?
Jack : Hi. I’d like get a quote for a rental in Istanbul, Turkey.

What phrase can complete the dialogue between a customer and a car rental agent?

Answer:

Car Rental Agent : Good afternoon. Thanks you for calling our Agent. My name is Jim. How may I help you?
Jack : Hi. I’d like get a quote for a rental in Istanbul, Turkey.

In such conditions, kind phrases like "How may I help/ How can I help?" are appropriate to use.

Jack : Hi. I’d like get a quote for a rental in Istanbul, Turkey.
Rental Car Agent : Sure! I can help you with a quote and a reservation. What are the ______ and ______ dates?

What words can complete the dialogue between a customer and a car rental agent above?

Answer: pick-up and return dates.

Pick-up date is the date you start using the car and the last day of your using is the return date.

Jim : I am planning to pick up the car on the 20th of May.
Car Rental Agent : OK! And the _______ _______?
Jim : Well, I can take the car from Taksim.

What phrase can complete the dialogue between a customer and a car rental agent above?

Answer: pick-up location

A pick-up location the the place where you will take the car.

Jack: What about the types of cars?
Car Rental Agent : The main difference between the cars is size. ________ car is the smallest, and it seats fewer passengers and can hold fewer luggages... So, it will cost least.

What word can complete the dialogue between a customer and a car rental agent above?

Answer: economy

An economy car means the car with the cheapest price.

Jack: Well, what is the daily ______ for that anyway?

Car Rental Agent: It will cost 80 Truskih Liras a day.

What word can complete the dialogue between a customer and the car rental agent?

Answer: rate

A rate is the fixed price of a good or service.

Car Rental Agent: Well, this price includes the ______ insurance.And it will cost an extra  eight dollars per day.
Jack: What’s does it actually cover?
Rental Car Agent : It is the basic insurance that covers other people or vehicles in the event of an accident.

What word completes the dialogue between a customer and a car rental agent above?

Answer: liability

Liability insurance is the basic insurance coverage that covers injuries or damage to other people or property if you’re at fault for an accident.

Jack: What is the difference between a liability insurance and the loss  damage ______?

Car Rental Agent: Well, the liability is the basic insurance that covers other people or vehicles in the event of an accident. on the other hand, the latter provides coverage for the car you are driving.

What word completes the dialogue between a customer and a car rental agent?

Answer: LDW (Loss Damage Waiver) covers the rental vehicle in case of accidental damage and theft. An excess generally applies and the fees vary depending on the country and/or vehicle type.

Car Rental Agent: Well, we have decided on everything from the car size to pick -up and return dates and places as well. Now I need your credit card number to make the ______.T his is for holding the car for you; you will make the actual payment when you return the car.

Jack: Here you are.

What word completes the dilaogue between a customer and a car rental agent?

Answer: reservation

A reservation is  an arrangement for something that will be kept for you.

Julia: Good afternoon. I made a reservation with your website three weeks ago but I want to change the dates.
Customer Service Representative : All right. Let’s see what I can do for you. Do you have a _______ number?
Brian : Yes. It’s BNC45119823

What word completes the dialogue between a customer and a customer service representative above?

Answer: confirmation

A confirmation number is the number that will show something is true.

Julia: Hello, I need to change my reservation.

Customer Service Representative : All right, but we have a little problem. Your reservation is a ______ one.

Julia: What does it eman?

Customer Service Representative : It means, we gave you a special price, you have already made the payment, and the reservation cannot be cancelled or modified now, this was the condition for the special price.

What word completes the dialogue between a customer and a customer service representative above?

Answer: nonrefundable

 A non-refundable amount of money cannot be paid back to the customer.

Julia : Will I still get the same room type?
Hotel Receptionist: What kind of room do you want?

Julia : I want to reserve a deluxe room with a _______ bed. I have broken my leg, so I need  it to be as large as possible. 

What word completes the dialogue between a customer and a hotel receptionist above?

Answer: king-size

A king-size bed is much larger than the standard; very large.

Hotel Receptionist: And, what is the ______ date?

Robert: Well, I am planning to arrive in the city tomorrow, so it is the 25th of June.

What word completes the dialogue between a customer and a hotel receptionist above?

Answer: check-in

Check-in date is the date you will start staying at a hotel.

Hotel receptionist: We have decided on the check-in date, so how about the ______ date?

Robert: I am planning to leave the city on the 29th.

What word completes the dialogue between a customer and a hotel receptionist above?

Answer: check-out

A check-out date is the last day of your stay at a hotel.

Hotel Receptionist: What about the preferred _______.

Robert: Well, I would like to have free Wi-Fi, and breakfast. 

What word completes the dialogue between a customer and a hotel receptionist above?

Answer : amenities

Amenities are ervices provided by the hotel to make the guest’s stay a comfortable and easy one.

Hotel Receptionist: Well, Sir. What is the check-in date and time?

Robert: Well, I _______ (fly) tomorrow in the morning. So, I guess tomorrow in the afternoon.

Which tense completes the dialogue between a customer and a hotel receptionist above?

Anwser: Present Continuous Tense (am flying)

Present Continuous can be used for talking about the things we have already arranged to do.

Jack: I _______ (plan) to stay for 5 days. Do you have rooms available?

Hotel Receptionist: Well, I need to check.

Which tense completes the dialogue between a customer and a hotel receptionist above?

Answer: Present Continuous Tense (am planning)

Present Continuous can be used for talking about the things we have already arranged to do.

Hotel Receptionist: Sir, what time are you planning to check-out?

Robert: Well, the plane ______ (take) off at 10:00 a.m. . So, early in the morning on Friday.

Which tense completes the dialogue between a customer and a hotel receptionist above?

Answer: Present Simple Tense

Simple Present can also be used with a future meaning when we talk about timetables, programs, etc.

Robert: Do you have any rooms available for this weekend?

Hotel Receptionist: Well, hold on a second, I ______ check in a couple of minutes.

Which verb form completes the dialogue between a customer and a hotel receptionist above?

Answer: will check

We use will when we decide to do something at the time of speaking.