Turizm İçin İngilizce 2 Dersi 8. Ünite Sorularla Öğrenelim

Provide two examples for different types of correspondences in tourism?

Letters of reservation, letters of confirmation, letters of apology, letter of complaint etc.

Write down some of the characteristics of formal letters.

They involve formal vocabulary, less colloquial language, fewer words, fewer questions and exclamation sentences, complete sentences, fewer personal pronouns and more specific evidence etc.

Name some of the things to be careful about to use in formal texts.

When writing formal letters we need to be careful about the use of:

1- Contractions (use "did not" instead of "didn't")

2- Hesitation Fillers (try not to use "um, huh, well" etc.)

3- Imprecise Words (use "such as" instead of "like")

4- Abbreviated Forms (use "for example" instead of "e.g.")

Decide if the following sentences are Formal or Informal.

1- The project will be completed next year.
2- I showed that his arguments didn’t hold water.
3- I wonder why he put up with those terrible conditions for so long.
4- Five more tests will be necessary before the experiment can be concluded.
5- It is possible to consider the results from a different viewpoint.
6- It has been proved that the arguments so far are without foundation.
7- He’ll have to do another five tests before he can stop the experiment.
8- It is not clear why such terrible conditions were tolerated for so long.
9- There are a number of reasons why the questionnaire should be revised.
10- We’ll finish the job next year.

1- F

2- I

3- I

4- F

5- F

6- F

7- I

8- F

9- F

10- I

Provide two examples of "greeting phrases" used in business letters.

Name unknown: Dear Sir/Madam
Name known: Dear Mr… / Dear Mrs… / Dear Ms..+ surname

Provide two examples of "reason for writing phrases" used in business letters.

I am writing to …

I am writing with regard to …

I am writing on behalf of …

Provide two examples of "asking questions" used in business letters.

I would be grateful if …

I wonder if you could ….

Could you …?

Provide two examples of "closing expressions" used in business letters.

-If you require any further information, please do not hesitate to contact me.

-I look forward to hearing from you.

Provide two examples of "signing off phrases" used in business letters.

-If Dear + name: Yours sincerely,

-If Dear Sir/ Madam: Yours faithfully

-If Dear + first name : Yours

Write down an outline for a letter if you want to reserve a room.

1. Opening

2. Dates and times

3. Number of people

4. Room type(s) and preferred location(s)

5. Board preferences

6. Special needs/desires

7. Facilities

8. Contact information

Write down some of the characteristics of a letter of apology in response to a complaint letter.

-Express sympathy

-Apologize if necessary

-State what action you will take

-Remind the reader that his / her relationship with you is important

-Make a goodwill gesture if appropriate

What are the important things to do when writing a CV?

-Concentrate on the essentials

-Adapt your CV to suit the post applied for

-Keep to the structure of the template

-Be clear and concise

-Have someone else read your CV on completion

What should a good CV include?

-Personal information

-Desired employment / Occupational field

-Work experience

-Education and training

-Personal skills and competences

-Additional information

-Annexes

Write down three types of letters that are written using a formal language?

-reservation

-confirmation

-complaint

-apology

"We hope that this matter will be corrected to our
satisfaction in the near future and look forward to
hearing from you shortly."

In what type of a business letter is the above statement
found?

The statement can be found in a "complaint" type of letter.

Why is it important to have someone else read your CV on completion?

Someone else should read your CV so that you are sure the content is clear and easy to understand. 

Why should a CV be prepared with caution? What is its importance?

Preparing curriculum vitae (CV) is an important footstep in searching for any job or training. The CV is often the first contact with a potential employer. It should grasp the reader’s interest directly and to express why they must give you an interview.

What is necessary to grasp the attention of an employer in a few seconds' reading?

-using short sentences;

-concentrating on the relevant aspects of your training
and work experience;

-explaining any breaks in your studies or career;

-removing any optional heading.

"We are pleased to inform you that we reserved for you single room with the garden view in our hotel with the breakfast in the morning as per your request. Al the facilities are included. During the stay in our hotel you can use gym, spa and pool area (the charges are included in fees for the room)."

-What kind of a letter is the above letter?

It is a confirmation letter that informs the customer about their request.

1- kids

2- Well, dude, the restaurant was gnarly.

3- Mount Rainer is, well, more or less a pretty outstanding mountain in terms of beauty. 

-Provide more formal versions of the above sentences.

1- children

2- The restaurant was excellent.

3- Mount Rainer is exquisitely beautiful.